Refund Policy

26-27 MainStage Ticket Refund and Exchange Policies

All MainStage and Homeschool subscriptions and single tickets are final sale. Refunds are unavailable.

Exchanges must be requested no later than 48 hours before your scheduled performance day and time.

If you would like to only attend 2 or 3 shows in our 26-27 season, we encourage you to consider our Buy and Save offer.

Oh no! I can no longer attend the show I picked in my subscription package! Can I change it?

Yes! You can easily change your performance day or time. Subscribers receive one free exchange per production. Fees for additional subscriber ticket exchanges are $5 per transaction. (Subject to availability.)

Single ticket buyers can also exchange for a $5 per ticket exchange fee/per exchange.

AWESOME! How does it work?

Email tickets@tctcincinnati.com to request an exchange for a different performance (if available).

Tickets may only be exchanged for a different performance day and time for the same production. Exchanging tickets for a different production within the season is not permitted. No exceptions.

Exchanges are unavailable after your performance date has passed.

When should I tell TCT’s Box Office I need to exchange?

Exchanges must be requested no later than 48 hours before your scheduled performance day and time, but earlier is always better.

Recommended exchange deadlines for this season are:

October 2, 2026 for Disney & Cameron Mackintosh’s Mary Poppins JR.
November 20, 2025 for Dr. Seuss’s How the Grinch Stole Christmas!
February 12, 2027 for Peter Pan JR.
April 9, 2027 for 101 Dalmatians: The Musical

Sounds Great! How do I do it?

To exchange your tickets please email tickets@tctcincinnati.com and

include the following information:

1.) Your name

2.) Phone number

3.) Account number (if known)

4.) New date and time of your exchange request

5.) Delivery method for your new tickets: Email or Will Call.

What else should I know?

When exchanging tickets, you will not receive the same seats as your regular season tickets.
Happily Ever Extras are able to be exchanged to match ticket exchanges. Just let the Box Office know when you contact them for your exchange request.
Parking passes are required to be exchanged 48 hours before performance. Past this time, they are unable to be modified or refunded.
Happily Ever Extras are non-refundable.
Once the date on your tickets has passed, the tickets are invalid and cannot be exchanged.
Exchanges are not applicable for any of TCT’s streaming content.

My family can’t attend any other performances, what should I do?

Donate the cost of your returned tickets to The Children’s Theatre of Cincinnati — they are considered a fully tax-deductible gift and helps cover the cost of tickets for children in low-income and underserved households. Email tickets@tctcincinnati.com to convert your ticket cost to a donation.

Give the gift of theater to your family members or to friends. If you can’t get your tickets to them, we can print them to pick up at The Emery Theater Box Office. Email tickets@tctcincinnati.com and just let us know.

Donate your unused or available tickets and get a tax write-off for your donation with Most Valuable Kids.

What if TCT cancels our performance?

If TCT must cancel a performance, we will make every effort to exchange tickets to another performance day/time. If we are unable to do so, we will then issue a refund.

Refund Policy

26-27 MainStage Ticket Refund and Exchange Policies

More Questions? Contact our Box Office

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