Frequently Asked Questions

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General Guide
About The Children's Theatre of Cincinnati
Does TCT host birthday parties?

Yes! Please refer to our Rentals & Birthday Party page for more information.

Does TCT rent props, sets or costumes?

We do!

For information on prop rentals, please email Jenn Picone.

For information on set and costume rentals, please email Roderick Justice.

Does The Children’s Theatre of Cincinnati make donations to silent auctions?

Each season, The Children’s Theatre of Cincinnati will make a limited number of donations to charitable events. To make a donation request, please visit our site to fill out an online form during the month of August.

How do I audition for TCT shows?

For Audition information, click here.

The Children’s Theatre of Cincinnati holds auditions for our MainStage productions featuring professional child and adult actors twice a year, usually in May and August. To sign up for more information click here.

How do I audition for TCT?

The Children’s Theatre of Cincinnati holds auditions for our MainStage productions featuring professional child and adult actors twice a year, usually in May and August. To sign up for more information click here.

What if the weather is bad?

In the event that hazardous weather or other inclement conditions dictate closure, the decision to cancel our performance will be made at least two hours prior to show time.

TCT closure information will be posted on the front page of our website, on our Facebook and Twitter pages, as well as provided to the media.

What is the address of TCT’s Showtime Stage?

4015 Red Bank Road, Cincinnati, OH 45227

Located right across the street from AAA, Walmart and Wendy’s.

About The Performances
A general overview of TCT's productions
Do you have ASL performances?

Typically for MainStage, our first public Saturday performances at 2:00 PM will be signed for the hearing-impaired.

Please confirm on a show-by-show basis by checking the production’s web page or calling the Box Office at 513.569.8080 x10.

Do you sell concessions?

The Taft Theatre sells simple snacks and beverages in the side lobbies before the show that you may bring into the theater.

The Children’s Theatre of Cincinnati will also have other merchandise available to purchase in the lobby.  Proceeds of that merchandise supports the programs of The Children’s Theatre of Cincinnati.

In addition, a variety of delicious baked goods from the Bonbonerie will be available before and after the performances.

How long are The Children’s Theatre of Cincinnati’s MainStage performances?

Shows typically last less than 70 minutes.

How old should my child be to attend The Children’s Theatre?

For our school performances, children under the age of three are only permitted at our designated Home School performances on Mondays at 1 PM.

For our public performances, we have age suggestions for each production listed on each show’s page, but we usually look to parents and guardians to make their own choices. If your child can attend a children’s movie in a movie theater, they should be just fine seeing one of our shows. Our shows are actually shorter than the typical children’s film. If your child gets antsy during a production, you’re always welcome to join us in the lobby area.

Is there an intermission?

No, all of our shows run without an intermission.

What happens if I am late for a performance?

We know sometimes lateness is unavoidable. We will do our best to seat you regardless of how late you are; however, please know that this can be distracting to the actors and other patrons. In order to minimize distraction, we can’t guarantee that we will be able to seat latecomers in their reserved seat, but we will seat you in the best available seats at an appropriate moment in the performance.

What if there is inclement weather and TCT must cancel a performance?

In the event that hazardous weather or other inclement conditions dictate a decision to cancel a performance, this decision will be made at least two hours prior to show time. Closure information will be posted on the front page of our website, on our Facebook and Twitter pages, as well as provided to the media.

What should I do if my child is restless during a performance?

While the content of many of our shows is appropriate for a broad age range, we know that many children under the age of four will become restless or talkative during a performance.

If you plan to bring children under the age of four, please consider purchasing tickets closer to the back of the auditorium and near the aisle. This will make it easier for you and your child to move to the lobby if your child grows restless during the production. It will also ensure that you, your child, and those around you are able to enjoy the experience of the performance.

What should we wear to The Children’s Theatre?

Casual or formal attire is always welcome. Sometimes children even dress as their favorite character from the show. It’s all up to you!

Where do MainStage productions take place?

All MainStage performances are held at the Taft Theatre at 5th and Sycamore in Downtown Cincinnati.

About The Taft Theatre
Directions, Parking, and more info about the home of…
Are there places to eat nearby the Taft Theatre?

Visit Downtown Cincinnati for more information on all eateries located downtown.

Can I see the Taft Theatre seating chart?
Does the Taft Theatre sell concessions?

The Taft Theatre sells simple snacks and beverages in the side lobbies before the show that you may bring into the theater.

The Children’s Theatre of Cincinnati will also have  other merchandise available to purchase in the lobby.  Proceeds of that merchandise supports the programs of The Childrens Theatre of Cincinnati.

In addition, a variety of delicious baked goods from the Bonbonerie will be available before and after the performances.

How large is the Taft Theatre?

The Taft Theatre holds 2200 seats.

Is the Taft Theatre available to rent?

Yes, although The Children’s Theatre of Cincinnati is not responsible for rentals. Please contact the Taft Theatre directly for more information and have a great show.

Parking & Directions

Unless otherwise specified, all Children’s Theatre of Cincinnati performances take place at The Taft Theatre, which is conveniently located at the corner of 5th & Sycamore Streets in downtown Cincinnati.

  • From the North: Take I-71 South to the Reading Road/Gilbert Avenue exit. Follow Reading Road to Sycamore Street and turn left. Follow Sycamore Street south to 5th Street.- or -Take I-75 South to the 5th Street exit. Go east on 5th Street to Sycamore.
  • From the South: Take I-75 North to the 5th Street exit. Go east on 5th Street to Sycamore.
  • Via Public Transportation: Get route and schedule information online from Metro or TANK.
What else can we do while we are downtown?

There is so much to do — especially during the holidays!  For information about other attractions and experiences downtown, visit www.downtowncincinnati.com and www.cincinnatisua.com.

What is the address of the Taft Theatre?

317 E. 5th Street, Cincinnati, OH 45202

Conveniently located at the corner of 5th & Sycamore Streets in downtown Cincinnati.

Where is the Taft Theatre located?

315 E. 5th Street, Cincinnati OH 45202

Where should I park?
  • Broadway Garage: 310 Broadway
  • Queen City Square Garage: 301 East Fourth Street
  • Chiquita Building Garage: on Sycamore Street, between 5th and 6th Streets
  • First Financial Center Garage: on Main Street, between 4th and 5th Streets
  • Queen City Square Garage: on Sycamore Street, between 3rd and 4th Streets
  • There is an outdoor parking lot on the corner of Fifth and Broadway
  • Underground parking available at Fountain Square
  • Limited street parking is available along 5th Street, Sycamore Street and Broadway

Please note: you WILL need to pay parking meters on Saturdays and Sundays.

During Cincinnati Reds and Cincinnati Bengals home games as well as US Bank Arena events, parking is traditionally more difficult. Please leave yourself additional time before the show begins to secure a parking spot.

Downtown Parking Garages Map and Info

Reserve parking in advance with Parking Panda

Ticketing
Information about purchasing, exchanging, refunding ticketing and accessibility seating
Can I add a seat close to where I am sitting?

Seats may be added to your order at any time prior to two weeks before a production opens, subject to availability. Please note that your current seats may be moved if you require all of the seats to be together or in close proximity.

Can I exchange tickets and how do I do it?

Are you a MainStage Subscriber? Then YES! Subscribers receive one free exchange per production.

We are unable to exchange tickets purchased directly through Ticketmaster or tickets purchased at the Taft Theatre Box Office.

Tickets may only be exchanged for a different performance day and time for the same production. Exchanging tickets for a different production within the season is not permitted. No exceptions.

In order to accommodate your busy schedule, we ask that your exchange be dated by the Friday prior to Opening Night.  Please note: You will not receive the same seats as your regular season tickets. The best available seats within your price level, or if not available, seats of a lesser value will be assigned to your account.  Refunds will not be given if there is a difference in price.

All ticket exchanges are subject to availability at the time of the exchange.

Once the date on your tickets has passed, the tickets are invalid and cannot be exchanged.

You will not receive the same seats as your regular season tickets.

If you are a subscriber, to exchange your tickets please email tickets@tctcincinnati.com and please include the following information:

  • Your name
  • Phone number
  • Account number (if known)
  • New date and time of your exchange request
  • A picture of your tickets
  • Delivery method for your new tickets: Snail Mail, or Will Call.

* Please note that we stop snail mailing tickets 10 days prior to the first performance of a production

Alternatively, please consider donating your tickets to at-risk kids at www.mostvaluablekids.org and receive a tax donation while supporting local youth.

Can I get a block of tickets for my group?

Yes, for Group Sales of 20 or more, please call our Box Office at 513.569.8080 x10 or email.

Can I get a refund for unused tickets?

Tickets are non-refundable but you may turn them in to the TCT Box Office before the performance. The value of the returned tickets can be considered a fully tax deductible gift to The Children’s Theatre of Cincinnati.

We also encourage you to donate your tickets to Most Valuable Kids of Greater Cincinnati, Inc. MVK overcomes the financial obstacles associated with live events by distributing unused tickets to kids who would enjoy the opportunity to go to an event, but would otherwise not be able to because of the high costs associated with tickets. These tickets are distributed to boys and girls, 18 and under, through local tax-exempt organizations that focus on children in low-income and underserved households. They require 24 hours in advance or by noon on Friday for a Saturday or Sunday performance.  For details visit: Most Valuable Kids.

Do I need to pay for my infant?

Every person, regardless of age, will need a ticket.  Children ages 12 months-old or younger who do not need a seat and will sit on your lap will be required to have an Infant Lap Pass for each show in every seating location throughout the theater.  Infant Lap Passes are $8 and are available before the show at the Taft Theatre

Do you have Wheelchair and/or Special Needs Seating available?

Please remember there is no elevator in the Taft Theatre. For wheelchair/special needs seating for our public performances, please call 513.569.8080 x10 or email.

The Ralph and Patricia Corbett Showtime Stage does have limited wheelchair/special needs seating available. Please call 513-569-8080 x10 or email.

Do you offer gift certificates for TCT shows?

Currently, we do not offer gift certificates for our productions, but we do honor Ticketmaster gift cards.

Purchase here.

How can I purchase tickets without Ticketmaster fees?

You can purchase tickets for MainStage performances in person at the Taft Theatre to avoid Ticketmaster fees.

The Box Office at the Taft Theatre at 5th and Sycamore is open Monday-Friday 11 AM to 3 PM or one hour before show time.

How do I exchange my tickets?

Email your exchange request to Ticket Office at tickets@tctcincinnati.com.  Please include your name, phone number, date and time of the performance that you would rather attend, and a photo of your tickets, torn in half. If you don’t have access to the internet, please call 513.569.8080 x 10 for further instructions.

All ticket exchanges are subject to availability at the time of the exchange.

MainStage public show tickets may only be exchanged by 4-Show Season Ticket Holders.

How do I purchase single tickets for MainStage public performances?

You can Purchase your tickets:

  • Online: TicketMaster.com
  • In Person At the Red Bank Theatre: Ticket Office at 4015 Red Bank Road, Cincinnati, OH  45227.
    • Note: Office hours are Monday-Wednesday-Friday 10 AM to 4 PM  and Tuesday & Thursday 10 AM to 7 PM.
    • *(The Ticket Office will be closed for lunch each weekday from 12 PM to 1 PM.)*
  • In Person At the Taft Theatre: Ticket Office at
    • Note: Office hours are Monday-Friday during Box Office hours 11 AM to 3 PM or one hour before showtime.
How do I redeem a ticket coupon/voucher?

Ticket vouchers can be presented in person at the Taft Theatre one hour before show time only. Only two ticket vouchers per family is permitted.

How far in advance should I order my tickets?

We suggest ordering tickets well in advance, so you will not be surprised by a sold-out show. The earlier you order your tickets, the better selection of seats you will have.

What are the public Box Office hours?

The Children’s Theatre of Cincinnati Ticket Office, located at 4015 Red Bank Road, Cincinnati, OH 45227.

TCT Red Bank Road Ticket Office hours:

  • Monday-Wednesday-Friday 10 AM to 4 PM
  • Tuesday & Thursday 10 AM to 7 PM
  • Note: the Ticket Office will be closed for lunch each weekday from 12 PM to 1 PM

You can still reach the Ticket Office staff by emailing or calling 513.569.8080 x10.

Please note, tickets for our Showtime Stage performances may be purchased in person on Red Bank Road, but not at the Taft Theatre.

The Box Office at the Taft Theatre at 5th and Sycamore is open Monday-Friday 11 AM to 3 PM or one hour before show time.

What happens when I miss a performance?

Tickets for missed performances are not exchangeable or refundable.

A perk of being a TCT Subscriber is the ability to exchange tickets for other performance dates; however, tickets must be exchanged before your current performance date has occurred.

Who do I call if I have other ticketing questions?

Our Ticketing Office can be reached at 513.569.8080 x10 for public performances or email.

For ticketing questions regarding school performances, call Pam Young at 513.569.8080 x13 or email.

For Educators
Fieldtrip information, procedures and logistics
Are infants or toddlers welcome at school performances?

Infants and children age 3 and younger are only permitted at our designated home school performances on Mondays at 1 PM.

Please advise parent chaperones to make alternate arrangements for their younger children.

Can I adjust my school order for additions, cancellations & alterations

Seats can be added to your school order at any time (subject to availability), however, Pam Young must know prior to your arrival at the Taft Theatre.

We will never cancel or alter the total reserved seats on your order without receiving a change in writing.

Decreasing to existing orders MUST be submitted in writing at least 30 days prior to a production and a written confirmation forwarded to you or by our office to confirm the change was received. If you do not receive a written confirmation from us before your scheduled performance, please contact Pam Young at 513.569.8080 x13 or email.

Can I get a refund on my school ticket order?

Reservation cancellations must be submitted 60 day prior to your scheduled performance date.

Refunds are not possible for absences or unused seats. You will be responsible for your final number of reserved seats.

Do you have any tips for chaperones?

Thanks for asking!

  • Always accompany children to the restroom.
  • Keep students in a single file line.
  • Fill all seats in your row.
  • If you need to rearrange your seats, please do so after your entire group has been seated.
Do you have ASL school performances?

School performances on Mondays are 1 PM are signed for hearing-impaired students. If your group cannot attend this performance and requires an interpreter, then your school may provide one for you. Please notify us in advance so that we may arrange appropriate seating for your group and the interpreter. For more information contact Pam Young at 513.569.8080 x13 or email Pam Young.

Do you issue paper tickets for MainStage school performances?

No paper tickets will be issued for school performances. Upon arrival, our staff of volunteer ushers will show your group to their seats predetermined by our seating chart.

Tickets are issued for Homeschool performances, but the seats are not assigned and seating is open.

Do you offer accommodations for hearing-impaired students?

Performances on Mondays at 1 PM are signed for hearing-impaired students. If your group cannot attend this performance and requires an interpreter, then your school may provide one for you. Please notify us in advance so that we may arrange appropriate seating for your group and the interpreter.

Call Pam Young at 513.569.8080 x13 or email.

Do you offer study guides?

We have been focusing on improving our Study Guides and making them better resources for you and your students and to enhance the theatrical experience.

Visit our study guide page to download our available resources.

How is seating selected for school groups?

Seating selection for school groups is based on the date orders are received.

How many chaperones do I need for a MainStage show?

We recommend a minimum of one adult for every 15 students.

Adult/Teacher ticket prices are the same as student ticket prices at our school matinees.

Schools will receive one free adult admission for every 15 students.

I need wheelchair/special needs accessible seating for students. What should I do?

Please indicate the number of wheelchair and/or special needs accessible seats you need on the order form. Accessible seating is limited and cannot be guaranteed unless reserved in writing.

Questions? Call Pam Young at 513.569.8080 x13 or email.

My school group will have at least one student that requires handicap accessible seating. Will our entire group be seated on the floor together to accommodate this need?

We will always assign students and adult patrons with special needs seating on the orchestra floor allowing for a care-giver or other student to be seated with them if they are age appropriate. For groups including more than one patron with multiple disabilities, they will be seated on the floor but may be separated into various accessible seating.

Special needs seating is distributed throughout the theater and not located in just one section. For our school performances, please indicate the number of wheelchair and/or special needs accessible seats you need on your school order form.

Accessible seating is limited and cannot be guaranteed unless reserved in writing. For questions, please call Pam Young at 513.569.8080 x13 or email.

*Requiring special needs seating for select students does not guarantee orchestra floor seating for your entire school group.

We have autistic students in our school group for our upcoming field trip. How does the Children’s Theatre assign seating for patrons with autism?

We make every effort to seat school groups including autistic patrons near exits for easy access to the surrounding hallways and the lobby if an individual become restless. Feel free to use the nearest exit to wait in one of the hallways or the lobby of the theatre until the show has concluded.

We are pleased to present two sensory-friendly performances this season at at the Taft Theatre as well.

What is TCT’s policy for inclement weather?

In the event that hazardous weather or other inclement conditions dictate closure, the decision to cancel our performance will be made at least two hours prior to show time.

TCT closure information will be posted on the front page of our website, on our Facebook and Twitter pages, as well as provided to the media.

When are Homeschool performances?

Performances on Mondays at 1 PM are designated for homeschooling families.

Where do the MainStage shows take place?

All MainStage performances take place at the Taft Theatre at 5th and Sycamore Streets in Downtown Cincinnati.

317 E. 5th Street, Cincinnati, OH 45202 is the official address.

Camps and Classes
TCT Academy Program Information
How do I register my child for Classes?

Please see our class registration page. If you are not registering online, you must contact Kristin Orr for further instructions.

Touring Productions
TCT comes to YOU!
Additional TCT On Tour Requirements
  • No flash photography during the performance.
  • Use of recording devices and/or videotaping is not permissible, without clearing it with the TCT On Tour office.
  • In any and all promotional materials please list us as TCT On Tour: A Division of The Children’s Theatre of Cincinnati. The use of our logo is encouraged whenever possible.
  • Our actors will make a general statement at the top and at the close of the show thanking TCT On Tour’s season and presenting sponsors.
  • Full payment is required on or before the day of the performance and may be mailed to our office or given to the Tour Manager.
  • It is the actors’ responsibility to ensure our set, equipment, etc., is reloaded into the van securely, but again, if you have crew members to assist, we appreciate the help!
How can I find out if a Touring production is playing in my area?

Check out our Current season page and filter for TCT On Tour performances!

What are the sound and lighting requirements for bringing a TCT On Tour production to my school or venue?
  • TCT On Tour travels with its own sound system, including wireless microphones.
  • An electrical outlet near the performance space is required.
  • If you would like us to patch into your sound system, please have a technician available.
  • Warm lighting wash on the stage or day lighting.
What are the space requirements for bringing a TCT On Tour production to my school or venue?

Minimum size of stage: 20 feet deep, 20 feet wide, 12 foot ceiling height (Call 513-569-8080 x20 concerning spaces with smaller dimensions).

What sort of performance venue is required for a TCT On Tour production?
  • Our actors are trained to adapt to each performance space, be it a theater, recreation center, multi-purpose room, etc., and you may work with them to decide where the audience will sit.
  • Please allow enough time to seat the audience so that the actors may begin the performance at the agreed upon time.