Are you a MainStage Subscriber? Then YES! Subscribers receive one free exchange per production.
We are unable to exchange tickets purchased directly through Ticketmaster or tickets purchased at the Taft Theatre Box Office.
Tickets may only be exchanged for a different performance day and time for the same production. Exchanging tickets for a different production within the season is not permitted. No exceptions.
In order to accommodate your busy schedule, we ask that your exchange be dated by the Friday prior to Opening Night. Please note: You will not receive the same seats as your regular season tickets. The best available seats within your price level, or if not available, seats of a lesser value will be assigned to your account. Refunds will not be given if there is a difference in price.
All ticket exchanges are subject to availability at the time of the exchange.
Once the date on your tickets has passed, the tickets are invalid and cannot be exchanged.
You will not receive the same seats as your regular season tickets.
If you are a subscriber, to exchange your tickets please email firstname.lastname@example.org and please include the following information:
- Your name
- Phone number
- Account number (if known)
- New date and time of your exchange request
- A picture of your tickets
- Delivery method for your new tickets: Snail Mail, or Will Call.
* Please note that we stop snail mailing tickets 10 days prior to the first performance of a production
Alternatively, please consider donating your tickets to at-risk kids at www.mostvaluablekids.org and receive a tax donation while supporting local youth.