Refund Policy

23-24 MainStage Ticket Refund and Exchange Policies 

Beginning in the 23-24 season, all MainStage and Homeschool subscriptions and single tickets are final sale. Refunds are unavailable. 

Exchanges must be requested no later than 24 hours before your scheduled performance day and time. 

If you would like to only attend 2 or 3 shows in our 23-24 season, we encourage you to consider our Buy and Save offer.  

Oh no! I can no longer attend the show I picked in my subscription package! Can I change it? 

AWESOME! How does it work? 

When should I tell TCT’s Box Office I need to exchange? 

Exchanges must be requested no later than 24 hours before your scheduled performance day and time, but earlier is always better. 

Recommended exchange deadlines for this season are: 

Sounds Great! How do I do it? 

To exchange your tickets please email tickets@tctcincinnati.com and 

include the following information: 

1.) Your name 

2.) Phone number 

3.) Account number (if known) 

4.) New date and time of your exchange request 

5.) A picture of your tickets 

6.) Delivery method for your new tickets: Email or Will Call. 

What else should I know? 

My family can’t attend any other performances, what should I do? 

What if TCT cancels our performance? 

If TCT must cancel a performance, we will make every effort to exchange tickets to another performance day/time. If we are unable to do so, we will then issue a refund. 


More Questions? Contact our Box Office

Email: tickets@tctcincinnati.com
Phone: 513-569-8080 x10
In Person: 4015 Red Bank Road, Cincinnati, OH 45227

Red Bank Road Box Office Hours: Monday – Friday 9AM – 5PM.

Closed from 12:30 PM to 1:30 PM.

Please call to confirm hours before visiting in person.

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